• OEM (Original Equipment Manufacturer): You provide the complete Tech Pack, design, and specifications. We focus on high-quality production, material sourcing, and manufacturing.

• ODM (Original Design Manufacturer): We provide design support based on our existing styles and R&D capabilities. You can customize from our core collections with your branding and modifications.

• OEM: Usually 4-6 weeks from deposit to shipment.

• ODM: Usually 5-8 weeks (includes design & sampling phase).
Timeline depends on order quantity, complexity, and material availability.

MOQ varies by product type and customization level. We are flexible and support smaller MOQs for qualified B2B partners (starting from 100-500 pieces depending on style). Final MOQ will be confirmed in the quotation.

Yes. We recommend completing the B2B registration first. After submission, our team will review your application within 24 hours. Approved members gain access to wholesale pricing, project dashboard, and dedicated support.

We highly recommend uploading:
• Tech Pack (PDF)
• Design sketches / 3D files
• Reference images
• Logo files
• Fabric requirements / Color swatches

Typical payment terms:
• 50%-70% deposit upon contract signing (includes tooling/sample fee)
• 100% balance before shipment
We support Shopify B2B payments, bank transfer, and Letter of Credit (L/C) for large orders.

Yes. After project approval, we will produce physical samples or 3D prototypes for your confirmation. Sample fees are usually deductible from future bulk orders.

We follow strict QC standards:
• In-line inspection during production
• Final inspection with detailed report before shipment
• Standardized studio photography (front/back/side/fabric close-ups)
All factories meet international standards (OEKO-TEX, GOTS, ISO, etc.).

Our team aims to respond within 24 hours on business days. You will receive a confirmation email.

Yes. We have strong logistics partners and regularly ship to UAE, Saudi Arabia, Europe, USA, and Asia. Shipping cost and delivery time will be quoted based on destination and order volume.

Yes. Our manufacturing partners hold relevant certifications (environmental, social, and quality). We are incubated by SHERAA in the UAE and maintain high compliance standards for international trade.

You will be assigned a dedicated project manager. Production updates (material sourcing, sampling, bulk production, QC) will be shared regularly via email.

• For OEM: You retain full ownership of your designs, Tech Pack, and IP. We only manufacture according to your specifications.

• For ODM: Inniverse owns the base designs. After customization and production, you own the rights to your final customized version.

We take IP protection very seriously. All projects are protected under a Non-Disclosure Agreement (NDA). We never share your designs, Tech Packs, or business information with third parties. Our factories are contractually bound to maintain confidentiality.

Yes. You are welcome to provide your logos, labels, tags, and packaging designs. We will produce exactly according to your branding requirements. We recommend sending vector files (AI, EPS, PDF) for best quality.

We only accept projects with designs you own or have proper licensing for. By submitting a project, you confirm that you have the legal right to use the provided designs and logos. Inniverse is not liable for any IP infringement caused by customer-provided materials.

A Pre-order allows customers to reserve products prior to their official release. By placing a pre-order, you secure your item in advance and will typically receive it earlier than those purchasing after the official launch.

The estimated shipping period is Month YYYY (e.g., July 2026). We will notify you via email once your order is prepared for shipment. Actual shipping dates may be subject to minor adjustments based on production schedules.

No. 50% partial payment is required at the time of ordering to confirm and secure your reservation. We accept major credit cards, and other secure payment methods.

Cancellation is only permitted within 24 hours after placing the order.
• A full refund will be issued if cancelled within this timeframe.
• Orders cannot be cancelled after 24 hours.

Order model, color, or size Modifications are allowed only within 24 hours of placing the order. Shipping address can be modified before shipment. Please contact our Customer Service team promptly if you need to make any changes.

In the event of any unforeseen delays due to production or force majeure circumstances, we will inform you immediately via email or SMS. You will then be offered the following options:
• Continue waiting for the order, or
• Cancel the order and receive a full refund (if within the 24-hour cancellation window).

Returns or exchanges are only accepted in cases of quality issues (e.g., manufacturing defects). We do not offer returns or exchanges for change of mind, sizing issues, or other non-quality reasons. All return requests must be submitted within 7 days of receipt, and the item must be unused with original packaging and tags intact.

Yes. Once your payment has been successfully processed, we will prioritize fulfillment of your order. In rare cases of extreme and unavoidable delays, a full refund will be provided.

In-stock products are available for immediate shipment, whereas Pre-order items are reserved in advance and require a waiting period for production and delivery. Pre-order items often offer more advantageous pricing.

Please feel free to contact our Customer Service team for additional assistance. We are committed to providing prompt and professional support.

We do apologize if the item you received doesn't meet your standards. Due to the nature of the fast-paced, ever-changing fashion industry, all sales are FINAL, and returns are not offered.

To ensure the utmost product quality, we check all of our merchandise before processing. However, in the rare occurrence that damaged items are received, we will accept the return of a defective order. Please email us photo evidence of the damaged merchandise to customerservice@theinniverse.com; the return inquiry must be done within 15 days of your order’s ship date. Once your claim has been reviewed and approved, we will follow up via email with your return instructions. Your return will be processed after the returned shipment has been received by our store.

We appreciate all our customers and aim to provide a seamless shopping experience. Please be aware that we do not accept returns or exchanges for shipped orders.

However, if you experience any damage or issues with your order, we encourage you to contact us as soon as possible. While we cannot process returns or exchanges for international shipments, we will do our best to assist you and find a suitable resolution.

Thank you for your understanding and continued support! Please feel free to contact customer service at customerservice@theinniverse.com with any of your questions, concerns, and honest feedback!

Approved refunds are processed by the platform within 1-3 business days. Depending on your financial institution, it may take an additional 7 - 15 business days for the refund to appear in your account.

Refunds are issued through the original payment method. If that's not possible, the buyer must provide alternative details for the refund. Approved refunds are processed by the platform within 1-3 business days. Depending on your financial institution, it may take an additional 7 - 15 business days for the refund to appear in your account.

Due to the strict risk control mechanism of the credit card platform, your payment request was not successfully processed. Troubleshooting failed payments: On the error page of your payment, the reason for the refusal will be indicated to you, and it will give you an indication of the problem encountered.

For example:
"Payment has failed due to the bank's rejection. Please pay with another card or choose another payment method." "Payment has failed due to insufficient funds/over limit. Please pay using a card with sufficient balance."......

Your payment failed due to one or more of the following reasons: 1) Incorrect or incomplete card/account information 2) Inadequate credit or account balance 3) Your card is not set up for international online payments 4) The maximum online payment limit is set too low 5) Technical problem with the payment system.

We suggest that you:
1) Double-check your card/account information to make sure it is correct.
2) Use a different card or payment method.
3) Contact your bank/service provider to enable related functions. (e.g., international online payments)
If you have tried all the suggestions and are still experiencing issues, please send us a screenshot of the payment failure in JPG format, making sure the file size does not exceed 2 MB. This will assist us in investigating your problem further. You can reach our customer service at customerservice@theinniverse.com.

We offer tiered pricing for In-stock and Pre-order items. The price may vary depending on the quantity ordered and the current tier level. For detailed tier pricing information and current availability, please contact our Customer Service team at customerservice@theinniverse.com.