Return Policy

We do apologize if the item you received doesn't meet your standards. Due to the nature of the fast-paced, ever-changing fashion industry, all sales are FINAL, and returns are not offered. 

To ensure the utmost product quality, we check all of our merchandise before processing. However, in the rare occurrence that damaged items are received, we will accept the return of a defective order. Please email us photo evidence of the damaged merchandise to customerservice@theinniverse.com; the return inquiry must be done within 15 days of your order’s ship date. Once your claim has been reviewed and approved, we will follow up via email with your return instructions. Your return will be processed after the returned shipment has been received by our store. 

We appreciate all our customers and aim to provide a seamless shopping experience. Please be aware that we do not accept returns or exchanges for shipped orders.

However, if you experience any damage or issues with your order, we encourage you to contact us as soon as possible. While we cannot process returns or exchanges for international shipments, we will do our best to assist you and find a suitable resolution.

Thank you for your understanding and continued support!
Please feel free to contact customer service at customerservice@theinniverse.com with any of your questions, concerns, and honest feedback!