If you want to speak to a member of our customer care team, email firstname.lastname@example.org and someone will be in touch within 4 working hours. Please note, our team works from Monday to Friday, from 9.30 am to 5.30 pm, excluding bank holidays and weekends. Emails sent outside of these hours will be responded to as soon they’re back at their desk.
We've tried to make sure that we've answered most of the questions people have in the FAQ section of the website, so take a look here first if you're in doubt about something.
You may also contact us by telephone on 0203 819 0983.