FAQ

Inniverse features a curated selection of premium sustainable yarns and fabrics, including organic cotton blends, viscose, polyester, nylon, linen, metallic-accented yarns, and other high-quality compositions suitable for apparel, accessories, and home textiles. Our yarns category highlights eco-friendly options with detailed specifications (count, composition, colorways), while fabrics cover a wide range for designers and manufacturers seeking reliable, traceable materials.

Our yarns deliver premium quality combined with sustainability credentials that modern consumers demand. Designers can create differentiated, eco-conscious collections that stand out in the market. Manufacturers benefit from consistent quality, traceability options, and the ability to meet growing regulatory and brand requirements for responsible sourcing — all while reducing waste through more precise digital planning and sampling processes on the platform.

Simply browse the Fabrics category, filter by composition, sustainability features, or supplier capabilities, and submit inquiries directly to verified suppliers. Our platform streamlines discovery and communication, helping you find materials that match your design vision, quality standards, and sustainability goals. Many suppliers offer customization and OEM/ODM support for unique fabric developments.

Inniverse organizes products across Women’s wear, Men’s wear, Kids’ wear, Bridal & Wedding, and Accessories. These categories showcase quality garments and items made with premium sustainable materials from our supplier network. Whether you’re looking for everyday essentials, performance pieces, special occasion wear, or coordinated accessories, you’ll find options focused on quality craftsmanship and eco-friendly production.

You gain access to a vetted selection of fashion items produced with attention to sustainable practices and material quality. This helps brands and retailers build collections that appeal to environmentally conscious customers, ensures consistency and reliability in supply, and supports faster go-to-market through efficient digital discovery and direct supplier connections. It’s ideal for businesses wanting to align their offerings with the future of responsible fashion.

Yes. Inniverse supports both ready stock / quick-turn options and customization pathways through our supplier network. Many listed products and suppliers accommodate OEM/ODM requests, allowing designers and brands to adapt styles, fabrics, or develop private-label collections while maintaining sustainability standards. Contact suppliers directly via the platform for specific development discussions.

Knit embroidery is a technique that adds decorative patterns to knitted fabrics through the embroidery process. It not only enhances the visual appeal of knitwear but also imbues it with unique artistic expression.

Jacquard is a technique that creates patterns directly during the weaving process by controlling the interlacing of warp and weft yarns. It is renowned for its high pattern precision and rich color capabilities.

Refibra® is a new eco-friendly material closely related to Tencel®; their production processes are largely identical. However, instead of relying solely on wood pulp, engineers sought to incorporate cotton scraps from the textile industry. Consequently, the fiber contains 30% recycled cotton, sourced specifically from pre-consumer waste (production offcuts) or post-consumer waste (discarded clothing and textiles).

EcoVero™ is an environmentally friendly viscose fiber developed and produced by the Lenzing Group. This fiber is made from sustainable wood resources and manufactured using an eco-friendly production process, aiming to reduce environmental impact.

Recycled Cotton is an environmentally friendly material made from the reutilization of discarded cotton, industrial waste, fabric and yarn scraps from textile companies. This material plays a significant role in reducing environmental destruction and is a more sustainable choice.

Pre-consumer recycled wool refers to materials that are diverted from the waste stream during the production process and have not entered the market to be consumed by consumers.

Post-consumer recycled polyester includes materials recovered from the distribution chain, that is, materials that have been recycled after being consumed by consumers.

Post-consumer recycled polyester includes materials recovered from the distribution chain, that is, materials that have been recycled after being consumed by consumers.

PARSTER is a modified polyester that features low carbon environmental friendliness, deep dyeability, ultra softness, and excellent resistance to pilling and fuzzing.

NAIA™ RENEW is a bio-based cellulosic fiber launched by Eastman. This fiber is made from 60% sustainably sourced wood pulp and 40% certified recycled waste materials. It creates value from waste materials through Carbon Renew Technology (CRT), resulting in a low carbon footprint and certified biodegradability, making it an ideal choice for sustainable fashion.

While traditional fibers can persist in the environment for centuries, Naia Renew fibers decompose naturally at the end of their lifecycle. Moreover, Naia Renew fabrics make no compromises regarding quality, performance, or appearance, ensuring both durability and aesthetic appeal.

It has obtained certifications such as FSC, PEFC, and OEKO-TEX—accolades considered the "Oscars" of the environmental world.

LENZING™ is a renowned international corporate group that provides high-quality cellulose fibers to the global textile and nonwovens industries. All LENZING™ standard Lyocell and Modal fiber types have been certified as compostable and biodegradable under industrial, home, soil and marine conditions, thus they can fully revert back to nature.

Organic Content Standard (OCS) is a certification designed to ensure the authenticity of organic fibers in textiles and provide consumers with reliable information about organic textiles. It is applicable to a variety of organic products, including textiles, such as cotton, wool, linen, silk, and more. The OCS certification requires that products must follow strict regulations from the cultivation and harvesting of raw materials to production and processing, in order to ensure the organic nature and sustainability of the products.

ISO 14001 certification, formally known as ISO 14001 Environmental Management System certification, is a third-party assessment carried out in accordance with the ISO 14001 standard. Achieving certification signifies that an organization has met international standards in environmental management, ensuring that it can control various pollutants in its processes, products, and activities as required. This contributes to a company's efforts to build a strong, positive reputation in society.

ISCC certification, which stands for International Sustainability and Carbon Certification, is a globally recognized system that aims to boost the growth of renewable energy, cut down on greenhouse gas emissions, and optimize the use of energy resources.

The Higg Index is a sustainability assessment tool that helps companies gauge the environmental and social footprint of their products and processes. It offers a holistic sustainability evaluation system by examining every stage of a product's lifecycle, from raw material procurement to manufacturing, transportation, usage, and recycling.

The PEFC Council (Programme for the Endorsement of Forest Certification Schemes) is an independent, non-profit, non-governmental organization. Established in 1999, it promotes sustainable forest management through third-party independent certification.

TÜV certification is a third-party endorsement from the German Technical Inspection Association, commonly used to evaluate the service quality and safety production capabilities of businesses. It encompasses multiple facets, including quality management systems and safety production management systems.

BCI Cotton certification is a worldwide program dedicated to sustainable cotton practices, focusing on environmental protection, social responsibility, and economic viability within the cotton sector. Spearheaded by the international non-profit TextileExchange, it evaluates the environmental and social impacts of cotton cultivation through a set of criteria covering water stewardship, pesticide and fertilizer use, labor rights, biodiversity protection, and greenhouse gas emissions.

Responsible Wool Standard (RWS) is a certification for responsible wool that covers the entire process from sheep farming, wool processing, spinning, weaving, printing and dyeing, to garment manufacturing. It ensures that products meet certain quality and safety standards from the source to the end product and also benefits the sustainable development of the products.

Responsible Mohair Standard (RMS) is an international voluntary certification standard aimed at ensuring that the production process of mohair respects animal welfare and environmental sustainability.

Global Recycled Standard (GRS) is a certification that verifies recycled content in a fabric (min. 50%). GRS also covers additional social and environmental requirements related to processing and chemical use.

Organic Content Standard (OCS) is a certification designed to ensure the authenticity of organic fibers in textiles and provide consumers with reliable information about organic textiles. It is applicable to a variety of organic products, including textiles, such as cotton, wool, linen, silk, and more. The OCS certification requires that products must follow strict regulations from the cultivation and harvesting of raw materials to production and processing, in order to ensure the organic nature and sustainability of the products.

Global Organic Textile Standard (GOTS) is a certification for textiles using organic fibers (min. 70%) and meet strict environmental and social standards for sustainability and ethical labor practices. It ensures the regularity of organic textiles from harvesting, to raw materials, to processing, and finally to product packaging, in order to provide consumers with trustworthy products.

The Forest Stewardship Council (FSC) is a system owned by stakeholders, designed to promote responsible global forest management. It provides standards setting, trademark assurance, accreditation services, and market access to companies and organizations interested in responsible forestry. The FSC certification is a globally recognized system that ensures the sustainable and responsible sourcing of forest products.

The New Zealand ZQ Certification, established jointly by Smartwool and New Zealand Merino, is designed to ensure the quality of wool and the sustainability of its harvesting process. This certification focuses not only on the quality of the wool but also on the humane methods used during the collection process, ensuring that the sheep are raised in a free-range and healthy environment.

A globally recognized independent testing and certification system that conducts testing for harmful substances on textile raw materials, semi-finished products, finished products, and all auxiliary materials at all processing stages.

The SFA certification covers the entire supply chain of cashmere fibers from the pasture to processing and trade. Its standards include three voluntary standards and a range of customer programs, all designed to improve the social and environmental performance in cashmere production.

The SFA (Sustainable Fibre Alliance) and ICCAW (International Coalition for Animal Welfare) have jointly developed the Cashmere Goat Welfare Code of Practice. This demonstrates that ICCAW plays a significant role in animal welfare within the cashmere supply chain, especially in its collaboration with the SFA, to jointly promote the sustainable development of the cashmere industry.

The Good Cashmere Standard (GCS) is a certification focused on sustainable cashmere farming. It aims to reduce the impact on animals and the environment by setting strict rules for the welfare of cashmere goats and the protection of nature during the production of cashmere products.

Due to the strict risk control mechanism of the credit card platform, your payment request was not successfully processed. Troubleshooting failed payments: On the error page of your payment, the reason for the refusal will be indicated to you, and it will give you an indication of the problem encountered.

For example:

"Payment has failed due to the bank's rejection. Please pay with another card or choose another payment method." "Payment has failed due to insufficient funds/over limit. Please pay using a card with sufficient balance."......

Your payment failed due to one or more of the following reasons: 1) Incorrect or incomplete card/account information 2) Inadequate credit or account balance 3) Your card is not set up for international online payments 4) The maximum online payment limit is set too low 5) Technical problem with the payment system.

We suggest that you:
1) Double-check your card/account information to make sure it is correct.
2) Use a different card or payment method.
3) Contact your bank/service provider to enable related functions. (e.g., international online payments)
If you have tried all the suggestions and are still experiencing issues, please send us a screenshot of the payment failure in JPG format, making sure the file size does not exceed 2 MB. This will assist us in investigating your problem further. You can reach our customer service at customerservice@theinniverse.com.

We do apologize if the item you received doesn't meet your standards. Due to the nature of the fast-paced, ever-changing fashion industry, all sales are FINAL, and returns are not offered.

To ensure the utmost product quality, we check all of our merchandise before processing. However, in the rare occurrence that damaged items are received, we will accept the return of a defective order. Please email us photo evidence of the damaged merchandise to customerservice@theinniverse.com; the return inquiry must be done within 15 days of your order’s ship date. Once your claim has been reviewed and approved, we will follow up via email with your return instructions. Your return will be processed after the returned shipment has been received by our store.

We appreciate all our customers and aim to provide a seamless shopping experience. Please be aware that we do not accept returns or exchanges for shipped orders.

However, if you experience any damage or issues with your order, we encourage you to contact us as soon as possible. While we cannot process returns or exchanges for international shipments, we will do our best to assist you and find a suitable resolution.

Thank you for your understanding and continued support! Please feel free to contact customer service at customerservice@theinniverse.com with any of your questions, concerns, and honest feedback!

Approved refunds are processed by the platform within 1-3 business days. Depending on your financial institution, it may take an additional 7 - 15 business days for the refund to appear in your account.

Refunds are issued through the original payment method. If that's not possible, the buyer must provide alternative details for the refund. Approved refunds are processed by the platform within 1-3 business days. Depending on your financial institution, it may take an additional 7 - 15 business days for the refund to appear in your account.

• OEM (Original Equipment Manufacturer): You provide the complete Tech Pack, design, and specifications. We focus on high-quality production, material sourcing, and manufacturing.

• ODM (Original Design Manufacturer): We provide design support based on our existing styles and R&D capabilities. You can customize from our core collections with your branding and modifications.

• OEM: Usually 4-6 weeks from deposit to shipment.

• ODM: Usually 5-8 weeks (includes design & sampling phase).
Timeline depends on order quantity, complexity, and material availability.

MOQ varies by product type and customization level. We are flexible and support smaller MOQs for qualified B2B partners (starting from 100-500 pieces depending on style). Final MOQ will be confirmed in the quotation.

Yes. We recommend completing the B2B registration first. After submission, our team will review your application within 24 hours. Approved members gain access to wholesale pricing, project dashboard, and dedicated support.

We highly recommend uploading:
• Tech Pack (PDF)
• Design sketches / 3D files
• Reference images
• Logo files
• Fabric requirements / Color swatches

Typical payment terms:
• 50%-70% deposit upon contract signing (includes tooling/sample fee)
• 100% balance before shipment
We support Shopify B2B payments, bank transfer, and Letter of Credit (L/C) for large orders.

Yes. After project approval, we will produce physical samples or 3D prototypes for your confirmation. Sample fees are usually deductible from future bulk orders.

We follow strict QC standards:
• In-line inspection during production
• Final inspection with detailed report before shipment
• Standardized studio photography (front/back/side/fabric close-ups)
All factories meet international standards (OEKO-TEX, GOTS, ISO, etc.).

Our team aims to respond within 24 hours on business days. You will receive a confirmation email.

Yes. We have strong logistics partners and regularly ship to UAE, Saudi Arabia, Europe, USA, and Asia. Shipping cost and delivery time will be quoted based on destination and order volume.

Yes. Our manufacturing partners hold relevant certifications (environmental, social, and quality). We are incubated by SHERAA in the UAE and maintain high compliance standards for international trade.

You will be assigned a dedicated project manager. Production updates (material sourcing, sampling, bulk production, QC) will be shared regularly via email.

• For OEM: You retain full ownership of your designs, Tech Pack, and IP. We only manufacture according to your specifications.

• For ODM: Inniverse owns the base designs. After customization and production, you own the rights to your final customized version.

We take IP protection very seriously. All projects are protected under a Non-Disclosure Agreement (NDA). We never share your designs, Tech Packs, or business information with third parties. Our factories are contractually bound to maintain confidentiality.

Yes. You are welcome to provide your logos, labels, tags, and packaging designs. We will produce exactly according to your branding requirements. We recommend sending vector files (AI, EPS, PDF) for best quality.

We only accept projects with designs you own or have proper licensing for. By submitting a project, you confirm that you have the legal right to use the provided designs and logos. Inniverse is not liable for any IP infringement caused by customer-provided materials.

A pre-order lets B2B customers reserve out-of-stock products that meet the Minimum Order Quantity (MOQ). By clicking the pre-order button, you secure your inventory in advance. Delivery timelines depend on production schedules, and pre-order items will be shipped separately from in-stock orders.

The estimated shipping period is Month YYYY (e.g., July 2026). We will notify you via email once your order is prepared for shipment. Actual shipping dates may be subject to minor adjustments based on production schedules.

No. 50% partial payment is required at the time of ordering to confirm and secure your reservation. We accept major credit cards, and other secure payment methods.

Cancellation is only permitted within 24 hours after placing the order.
• A full refund will be issued if cancelled within this timeframe.
• Orders cannot be cancelled after 24 hours.

Order model, color, or size Modifications are allowed only within 24 hours of placing the order. Shipping address can be modified before shipment. Please contact our Customer Service team promptly if you need to make any changes.

In the event of any unforeseen delays due to production or force majeure circumstances, we will inform you immediately via email or SMS. You will then be offered the following options:
• Continue waiting for the order, or
• Cancel the order and receive a full refund (if within the 24-hour cancellation window).

Returns or exchanges are only accepted in cases of quality issues (e.g., manufacturing defects). We do not offer returns or exchanges for change of mind, sizing issues, or other non-quality reasons. All return requests must be submitted within 7 days of receipt, and the item must be unused with original packaging and tags intact.

Yes. Once your payment has been successfully processed, we will prioritize fulfillment of your order. In rare cases of extreme and unavoidable delays, a full refund will be provided.

In-stock products are available for immediate shipment, whereas Pre-order items are reserved in advance and require a waiting period for production and delivery. Pre-order items often offer more advantageous pricing.

Please feel free to contact our Customer Service team  customerservice@theinniverse.com for additional assistance. We are committed to providing prompt and professional support.

Wash organic cotton in cold or lukewarm water on a gentle cycle using a mild, eco-friendly detergent. Turn garments inside out to protect the surface. Avoid bleach and fabric softeners, which can degrade natural fibers over time. Air dry flat or hang to maintain shape and prevent shrinkage. This gentle approach preserves the natural softness and longevity of premium organic cotton pieces found on Inniverse.

For knitwear and sweaters (especially blends containing viscose, wool, or delicate fibers), hand wash in cool water with a gentle wool or delicates detergent, or use a wool/silk cycle on your machine if available. Never wring or twist. Gently squeeze out excess water and lay flat to dry, reshaping while damp. Store folded rather than hung to prevent stretching. Proper care ensures your investment pieces from quality yarn suppliers on Inniverse retain their structure and appearance for years.

Pilling is minimized by washing less frequently (spot clean when possible), using gentle cycles, and avoiding high-heat drying. Turn clothes inside out before washing. For natural and sustainable fibers, a fabric shaver or sweater comb can gently remove pills without damaging the garment. Choosing higher-quality yarns and fabrics (like those curated on Inniverse) inherently reduces pilling compared to lower-grade materials, supporting both longevity and reduced textile waste.

Delicate yarns and specialty fabrics require extra care: always check the care label, but generally wash in cold water on gentle or hand-wash settings. Avoid tumble drying — air dry instead. For metallic or novelty yarns, minimize agitation and never use bleach or harsh chemicals. Iron on low heat if needed, preferably with a pressing cloth. Following these steps protects the unique textures and finishes of premium materials available through Inniverse suppliers.

Sustainable and organic materials often benefit from the same or even gentler care than conventional ones. Use cold water, mild detergents (preferably plant-based or low-impact), and avoid over-washing. Because many sustainable fibers are more breathable and less treated with harsh chemicals, they can actually be more resilient when cared for properly. Always prioritize air drying and proper storage to extend the life of your eco-friendly wardrobe and reduce overall environmental impact.

Bridal and special occasion garments (often featuring delicate fabrics, beading, or structured elements) should be professionally cleaned after wearing or spot-cleaned gently as needed. Store in a cool, dry, dark place using breathable garment bags — avoid plastic that traps moisture. For long-term preservation, consider acid-free tissue paper and periodic professional inspection. Quality pieces sourced through platforms like Inniverse are designed with longevity in mind when given appropriate care.

Extend garment life by washing only when necessary, repairing minor damage promptly, rotating wear, and storing properly. Choose quality materials from the start (premium sustainable yarns and fabrics make a big difference). Support circular practices: resell, swap, or donate items you no longer wear. By sourcing thoughtfully through Inniverse’s sustainable-focused suppliers and following good care routines, you actively participate in reducing fashion’s environmental footprint while enjoying pieces that look and feel better for longer.

Kids’ clothing benefits from frequent but gentle washing. Use cold water and mild, baby-safe or eco-detergents. Pre-treat stains promptly. Avoid fabric softeners on performance or moisture-wicking sustainable fabrics. Air dry when possible to maintain elasticity and shape. Sustainable kids’ wear from quality suppliers is often designed to withstand active play while remaining soft against sensitive skin — proper care ensures it stays comfortable and vibrant through multiple seasons and siblings.